Cleaning services in des Moines
Terms of Service and Satisfaction Guarantee
Effective Date: May 11, 2026
At Bubbles and Scrubs, customer satisfaction is our top priority. We strive to provide high-quality residential and commercial cleaning services throughout the Des Moines, Iowa area. This Refund Policy outlines our procedures for service concerns, cancellations, adjustments, and refunds.
Satisfaction Guarantee
If you are not fully satisfied with your cleaning service, please contact us within 24 hours. We will make every reasonable effort to address concerns promptly. Depending on the situation, we may re-clean the area, provide a partial refund, apply a service credit, or review the issue internally. All resolutions are at our sole discretion.
Non-Refundable Services
- Areas inaccessible due to safety concerns
- Pre-existing damage or staining
- Issues outside the original scope of work
- Conditions requiring specialized remediation (e.g., mold)
- Normal wear and tear
- Services reported after 24 hours
Re-Clean Policy
If an issue is reported within 24 hours, we may schedule a complimentary touch-up. Re-cleans must relate to the original agreed tasks and require property access. Re-clean services do not qualify for additional refunds.
Cancellations & Fees
Cancellations require 24 hours' notice. Late cancellations, missed appointments, or lockouts may result in partial charges or forfeiture of deposits. If we must cancel due to emergencies, a full refund of prepaid amounts will be issued.
Disputes & Adjustments
Contact us directly to resolve concerns before initiating chargebacks. Pricing may be adjusted upon arrival if the property condition differs significantly from the booking info. We reserve the right to refuse service in unsafe environments.
Contact Us
Bubbles and Scrubs Cleaning Solutions
Des Moines, Iowa
Email: info@bubblesandscrubs.com
Phone: 515-231-5607